Terms of Use

Welcome to Pacific Islands Groceries and More ("Company," "we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our website, online store, mobile experience, and related services (collectively, the "Services").

By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Use of Our Services

You may use our Services only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the website in any way that violates laws or regulations
• Attempt to interfere with the website's operation or security
• Use automated tools to scrape or copy content without permission
• Submit false or misleading information
• Attempt unauthorized access to accounts, systems, or payment services

We reserve the right to suspend or terminate access for misuse or violation of these Terms.

2. Products and Availability

We sell grocery products, beverages, household items, and related merchandise.

Product availability, pricing, descriptions, and images may change without notice. We attempt to display products accurately, but we do not guarantee that descriptions, packaging, colors, or images will always be exact.

Certain products may:

• Be available only in-store
• Have quantity limits
• Be temporarily unavailable
• Require age verification where legally required

We reserve the right to limit or cancel orders at our discretion.

3. Orders and Payments

When placing an order, you agree that:

• All information provided is accurate and complete
• You are authorized to use the selected payment method
• Prices and taxes shown at checkout are accepted before purchase

Orders are subject to acceptance and availability. We may refuse or cancel orders for reasons including:

• Pricing or inventory errors
• Suspected fraud
• Payment processing issues
• Unusual or bulk purchasing activity

If payment has already been processed for a canceled order, a refund will be issued where applicable.

4. Pickup and Delivery

If pickup or delivery services are offered:

• Pickup times are estimates and may vary
• Customers are responsible for checking orders upon pickup
• Delivery availability may depend on location and third-party services

We are not responsible for delays caused by weather, traffic, technical outages, supplier shortages, or events outside our control.

Risk of loss transfers to the customer upon pickup or completed delivery.

5. Returns and Refunds

Due to the nature of grocery and perishable products, some items may not be eligible for return.

If there is an issue with your order, including damaged or incorrect items, please contact us within a reasonable timeframe after purchase.

Refunds or replacements may be issued at our discretion in accordance with applicable laws.

6. Account Responsibilities

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity under your account
• Providing accurate and current information

You must notify us immediately if you believe your account has been accessed without authorization.

7. Intellectual Property

All website content including logos, branding, graphics, text, layouts, product organization, and software are owned by or licensed to the Company and protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without written permission.

8. Third-Party Services

Our Services may integrate with third-party providers including payment processors, point-of-sale systems, analytics providers, mapping services, or social media platforms.

We are not responsible for third-party websites, systems, policies, or services.

9. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, express or implied.

We do not guarantee that:

• The website will always be available or error-free
• Product information will always be complete or current
• Services will be uninterrupted or secure

To the fullest extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

• Use of the Services
• Delays or interruptions
• Product availability issues
• Errors or inaccuracies
• Unauthorized account access

Our total liability shall not exceed the amount paid by you for the applicable order giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, employees, and partners from claims, damages, liabilities, and expenses arising from your use of the Services or violation of these Terms.

12. Privacy

Your use of the Services is also governed by our Privacy Policy.

13. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Washington, without regard to conflict of law principles.

15. Contact Information